Responsible Gaming at ag99 — Play Smart, Stay in Control
ag99 believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control and play within their means.
Our Commitment to You
At ag99, responsible gaming is not a legal checkbox — it is a genuine, active commitment that shapes how we design our platform, how we communicate with players, and how we respond when a player needs help.
ag99 is built for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand that gambling exists within the wider context of everyday life, and we take seriously our responsibility to ensure that every interaction with our platform remains positive, transparent, and within the player's control.
We invest continuously in responsible gaming tools, staff training, and player education so that anyone who uses ag99 has everything they need to make informed, healthy decisions about their play. Every player account on ag99 comes with access to the full suite of responsible gaming features described on this page — free of charge, available immediately, and operable without requiring staff approval for activation.
If you ever feel that gambling is having a negative impact on your finances, your relationships, or your mental wellbeing, please reach out to ag99 support at any time. We are here to help — not to judge.
Responsible Gaming Tools Available to Every Player
Every ag99 account includes access to the following tools from day one. No waiting period, no approval process — activate any of these features instantly through your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ag99 account. Once the limit is in place, it cannot be increased without a mandatory cooling-off period. This ensures that decisions made in the heat of the moment cannot override your long-term budget plan.
Session Time Limits
Set a maximum duration for each gaming session. When your chosen time is reached, ag99 will notify you and, if you prefer, log you out automatically. Keeping sessions defined and deliberate is one of the most practical ways to maintain healthy gambling habits over the long term.
Time-Out Periods
Take a short break from ag99 without permanently closing your account. Time-out periods are available in durations ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account balance remains safe and your data is preserved.
Self-Exclusion
If you need a longer break or feel that gambling has become a problem, ag99 offers self-exclusion periods from 6 months up to 5 years, as well as permanent closure. Self-exclusion is processed promptly and cannot be reversed during the chosen period — this is by design to protect you.
Reality Checks
Enable periodic on-screen reminders during active gaming sessions that display how long you have been playing and how much you have wagered in the current session. Reality checks help maintain awareness so that time and money spent never creep beyond your intended limits unnoticed.
Loss Limits
Set a ceiling on the total amount you are willing to lose within a defined timeframe — daily, weekly, or monthly. When your loss limit is reached, ag99 will prevent further betting activity for the remainder of that period, giving your bankroll a structured safety net you control in advance.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs are widely recognised indicators that gambling may have moved beyond healthy entertainment. If you identify with several of these, we strongly encourage you to use our support tools or contact our team.
Chasing Losses
Feeling a strong urge to keep playing after a loss in order to "win it back" — a pattern that typically accelerates financial harm rather than recovering it.
Gambling Beyond Your Means
Consistently wagering money you cannot afford to lose — money set aside for rent, food, family needs, or other essential expenses.
Neglecting Responsibilities
Missing work, family commitments, or social obligations because of gambling sessions, or spending significant time thinking about gambling when you should be focused elsewhere.
Borrowing to Gamble
Taking loans, using credit, or borrowing money from friends or family specifically to fund gambling activity, or to cover debts caused by gambling losses.
Irritability When Not Playing
Feeling restless, anxious, or irritable when trying to cut back or stop gambling — emotional responses that mirror the withdrawal patterns seen in other behavioural compulsions.
Concealing Gambling Activity
Hiding the extent of your gambling from family members or close friends, or feeling the need to be secretive about deposits, withdrawals, or time spent on gaming platforms.
How to Activate Your Responsible Gaming Tools
Every tool listed below can be activated at any time — before, during, or after a gaming session. There is no minimum play requirement and no fee. Your choices are applied immediately and confirmed by our team within the timeframes shown.
Need help activating a tool?
Contact ag99 support at [email protected] with the subject line "Responsible Gaming Request" and our team will assist you within 2 business hours.
Setting a Deposit Limit
Log in to your ag99 account, navigate to Account Settings, and select "Deposit Limits". Choose your preferred period (daily / weekly / monthly) and enter your desired cap. The limit takes effect immediately. To increase a limit, a 7-day cooling-off notice period applies automatically.
Activating a Time-Out
From Account Settings, select "Take a Break" and choose your preferred time-out duration. The time-out activates within minutes. You will be logged out of your current session and will be unable to log back in until the period has elapsed. Your balance is preserved.
Requesting Self-Exclusion
Email [email protected] with the subject "Self-Exclusion Request" and state your preferred duration (6 months, 1 year, 2 years, 5 years, or permanent). Self-exclusion is applied within 24 hours. It cannot be reversed during the chosen period under any circumstances.
Enabling Reality Checks
From Account Settings, select "Reality Check Reminders" and choose how frequently you want to receive on-screen notifications — every 30 minutes, every hour, or every 2 hours. Each notification displays your current session duration and net wagering activity for the session.
Applying a Loss Limit
From Account Settings, select "Loss Limits" and define your threshold for the period of your choice. Once your cumulative losses reach that figure within the period, ag99 will suspend betting access until the period resets. Loss limits follow the same increase cooling-off policy as deposit limits.
Self-Assessment: Is Gambling Still Fun for You?
Honest self-reflection is one of the most powerful tools available to any player. Read each of the statements below and consider whether it applies to your gambling behaviour over the past month. If you answer "yes" to three or more of these statements, we encourage you to speak with our support team.
I have spent more money on gambling than I originally planned to during a single session or over the past month.
I have tried to reduce or stop gambling but found it difficult to do so, even when I genuinely wanted to.
Gambling has been a way for me to escape stress, anxiety, loneliness, or other difficult emotions rather than purely for entertainment.
I have felt the need to gamble with larger amounts of money than before in order to experience the same level of excitement.
I have missed meals, sleep, work, family time, or other important commitments because of time spent gambling.
I have hidden gambling losses or the frequency of my gambling from a family member, partner, or close friend.
I have borrowed money or sold personal belongings in order to fund gambling, or to cover losses incurred from gambling.
After a losing session, I have returned to the platform shortly afterwards with the primary intention of recovering what I lost.
Age Verification — 21+ Only
ag99 enforces a strict minimum age of 21 years for all registered players. This requirement applies uniformly across Bangladesh, regardless of the city or region in which a player is located.
Age verification is conducted at the account registration stage and may be repeated at the point of withdrawal or at any other time at ag99's discretion. Players are required to provide valid identity documentation — such as a National ID card — confirming that they are 21 years of age or older.
Any account found to belong to a person under the age of 21 will be closed immediately. All deposits will be returned to the originating payment source and all winnings generated during the period of underage play will be forfeited.
If you are a parent or guardian and believe that a minor in your household has opened an ag99 account, please contact us immediately at [email protected]. We will investigate and take corrective action without delay.
Identity Document Verification
ag99 uses identity document checks to confirm that every player meets the 21+ minimum age requirement. Players may be asked to submit a scanned copy or clear photograph of their National ID card, passport, or other government-issued document.
Zero Tolerance for Underage Play
ag99 operates a zero-tolerance policy on underage gambling. Any player who provides false information about their age to circumvent our verification process is in serious breach of the ag99 Terms & Conditions and may be subject to account closure and forfeiture of all funds.
Enjoy ag99 — Responsibly and Confidently
When gambling stays fun and in control, it can be a great form of entertainment. Explore ag99's full range of games — cricket betting, live casino, slots, and more — knowing that our responsible gaming tools are always there if you need them.
21+ only. Gambling involves financial risk. Please play within your means and never chase losses.